Home » Press Release #0001 – 1/12/2020

Press Release #0001 – 1/12/2020


To: Afterthought System Customers & Users
From: Afterthought System Team
Date: January 12th, 2020
Re: Performance Issues & Downtime


Dear Afterthought System Customers & Users,

At approximately 2:00 PM Eastern Standard Time, the Afterthought Development team was made aware of speed issues regarding the use of our system. We started our investigation by looking at our logging system and noticed 100% use of our system’s core processing ability. This means that we were having more requests for data then our system could handle.

Immediately after this was noticed, a notification was made via our status page (status.afterthought-system.com) and our development team went hard at work to find the underlying cause and a fix for the solution. The problem was determined to be a data handling issue with our core data structure.

When this system was first made, it was made as a single-community system, to be sold like all other bubble systems. With a lot of hard work and time, we slowly morphed this into the multi-community system you see and know today. However, this does come back to haunt us at certain times, such as today. Anyone with data structure knowledge would understand what key differences there should be between a single-community system and a multi-community one. In order to fix the underlying issue that was determined, we had to immediately put our website into maintenance mode.

We did not have an expected length of down-time. We were able to fix the underlying issue in roughly 1 ½ hour(s). However, we then had an important decision. Keep the website down, and re-allocate the old data into the new data structure, or force every community to have all new civilians. Our goal is to never lose your data, and with this goal in mind, we decided to start the long process of redoing every data point. In Citations alone, there were over 5,000 unique data saves.

We greatly apologize for the length of the downtime, however, this has set us up for success in the future.

If you have any questions, concerns, or comments, do not be afraid to reach out to me directly.

Regards,
Drake Dussault
Afterthought Systems Founder & CEO
[email protected]


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